We welcome your inquiries and input about our services to the community. We continually work to improve the quality and range of services we offer. Our goal is to provide patient-focused care in a warm and welcoming environment.
Below is a list of helpful phone numbers and email:
To make a new appointment, cancel or change an appointment, or any patient requests including how to obtain information on MAP elegibility, please call: 512-978-9015
To reach our central billing department please call: 512-978-9009
For customer service feedback/complaints/etc- please leave a message on our patient feedback line: 512-978-9918. We will reach out to you within 3 business days. (For any emergencies please dial 911.)
If you have any comments, feedback or suggestions, you can also send us an email at: firstname.lastname@example.org . This email is NOT for patient specific needs: i.e. rescheduling appointments, medication refills, reaching your doctor or provider, etc. We also ask that you DO NOT provide any patient information in your email, we do not have access to your medical records (only your provider or the Patient Navigation Center can access that information). The email is ONLY to provide us with feedback, recommendations or to express customer service concerns. We are NOT able to respond to patient inquiries of such nature, please do no expect a response from this email. Additiontally, we will NOT respond to solicitations of any kind (including sales pitches, marketing of products or services, etc).
*Please be advised that this email is not a way to communicate your immediate concerns. For medical emergencies, including mental health emergencies, please call 911 immediately. Additionally, due to HIPAA requirements, we are not allowed to give out ANY patient information.
For Media Inquiries, please contact: Monica Saavedra, Director of Marketing and Community Relations at: email@example.com. Patient requests inlcuding appointments, medication refills, cancellations, etc cannot be handled by Monica. Please direct your inquiries to: 512-978-9015.