Walk-In Services

CommUnityCare now offers walk-in acute primary care services at two convenient locations. We know that sometimes you need prompt attention that can’t wait for a scheduled appointment. CommUnityCare Hancock and William Cannon were designed to deliver same-day acute care services. Hancock offers walk-in care seven days a week including holidays and weekends, from 8:00 am to 8:00 pm.Hancock offers services Monday through Saturday, from 7:15 am to 8:00 pm. During office hours, please contact your home office first to see if we can get you in before going to a walk-in location.

Our goal is to provide immediate care services in support of your home clinic by accepting overflow patients.

Available Services Include:

  • Cough, cold or sore throat
  • Fever or flu symptoms, vomiting
  • Ear infection
  • Cuts, bumps, and sprains
  • Twisted or sprained ankle
  • General Wound Care
  • Minor skin rash
  • Mild asthma
  • Basic laboratory testing
  • Minor procedures to include toenail removal
  • Urinary tract infections

If you have a significant headache, abdominal pain, bleeding, or suspicion of a broken bone, check with your provider during the day, or go to an emergency room for care.

Who Can Use the Walk-In Services?

If you have Medicare or Medicaid, you are eligible to use services at these sites. Patients who are already in our system may also use these services. This includes patients with Medicare or Medicaid, those in the Medical Assistance Program (MAP), CHIP and sliding fee schedule patients. Staff is also on site to help determine whether someone qualifies to become a patient in our system.

How Do I Use the Walk-In Services?

During the Day - Monday through Friday

If you are ill or have a minor injury during normal office hours, please contact your CommUnityCare primary care provider. If that office cannot get you in that day, they will refer you to one of our two walk-in locations.

Weekends and After-Hours
For after hours or evening illness or minor injury, CommUnityCare patients may go to either the Hancock or Southeast Health and Wellness office to receive care for an acute need but non emergency need. Patients are seen on a first-come, first-serve basis. Our goal is to help you avoid unnecessary trips to the emergency room.

Hancock
1000 E. 41st Street, Ste. 925 (Between Sears and IH35)
Austin, TX 78751
Phone: 512-978-9940
Hours: Seven days a week, 8:00 am to 8:00 pm (Open Holidays)

William Cannon
6801 S IH-35, #1-E
Austin, TX 78744
Phone: 512-978-9960
Hours: Monday-Saturday, 7:15 am to 8:00 pm