We welcome your inquiries and input about our services to the community. We continually work to improve the quality and range of services we offer. Our goal is to provide patient-focused care in a warm and welcoming environment.
Below is a list of helpful phone numbers and email:
To make a new appointment, cancel or change an appointment, or any patient requests including how to obtain information on MAP eligibility, please call: 512-978-9015.
For inquiries regarding student education, clinical placement and research proposals please visit our educational opportunities page here: Educational Opportunities.
- Additionally, we have transitioned to a new platform for receiving and approving requests for clinical placement. Our new web based portal can be accessed at www.myclinicalexchange.com. To be considered for placement please reach out to your school’s clinical coordinator and have that person submit a request for you via this website. If your clinical coordinator is unaware of our new process or has not created their My Clinical Exchange profile, please have them reach out to the Department of Education and Research to provide further instructions for profile setup. Unfortunately, we are unable to consider any request for placement unless processed through this platform. In addition, please note, once a request is submitted through this platform the Department of Education & Research cannot guarantee clinical placement.
To reach our central billing department please call: 512-978-9009.
For customer service feedback/complaints/etc-please leave a message on our patient feedback line: 512-978-9918. We will reach out to you within 3 business days. (For any emergencies please dial 911.)
If you have any comments, feedback or suggestions, you can also send us an email at: firstname.lastname@example.org. This email is NOT for patient specific needs: i.e. rescheduling appointments, medication refills, reaching your doctor or provider, etc. We also ask that you DO NOT provide any patient information in your email, we do not have access to your medical records (only your provider or the Patient Navigation Center can access that information). The email is ONLY to provide us with feedback, recommendations or to express customer service concerns. We are NOT able to respond to patient inquiries of such nature, please do no expect a response from this email. Additionally, we will NOT respond to solicitations of any kind (including sales pitches, marketing of products or services, etc).
*Please be advised that this email is not a way to communicate your immediate concerns. For medical emergencies, including mental health emergencies, please call 911 immediately. Additionally, due to HIPAA requirements, we are not allowed to give out ANY patient information.
For media inquiries, please contact: Monica Saavedra, Director of Marketing and Community Relations, at: email@example.com. Patient requests including appointments, medication refills, cancellations, etc cannot be handled by Monica. Please direct your inquiries to: 512-978-9015.