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CommUnityCare remains updated about COVID-19 and will continue to add new information to this page as it becomes available. We recommend preparedness and prevention and are practicing that advice in our clinics with ALL patients, visitors, contractors, vendors, including all of our team members by screening for COVID-19 upon entry to any of our facilities and following all CDC protective measures. 

If you are a CommUnityCare patient or you are uninsured and you are sick with a fever, cough, headache, body aches, chills,  please call our COVID-19 Hotline at 512-978-8775 (Monday-Friday from 8am-5pm). Our medical team will triage all callers and make appropriate recommendations and answer questions related to COVID-19. 


Frequently Asked Questions:

What is COVID-19/Coronavirus?

  • COVID-19 is a respiratory illness caused by the new coronavirus.

What are the symptoms?

  • Most people develop symptoms that include fever, a dry cough, sore throat, runny nose, headache, shortness of breath, fatigue, muscle pain/body aches, loss of taste or smell, and/or diarrhea.

Risk Factors

How easily does COVID-19 spread?

  • The virus that causes COVID-19 is spreading easily and has become Community Spread, this means people have been infected with the virus in an area, including some who are not sure how or where they became infected.

Am I at risk for COVID-19?

  • This is a rapidly evolving situation and the risk changes everyday. The Texas Department of State Health Services (DSHS) and the City of Austin are working closely with CDC in monitoring the developing outbreak. For updated information on current cases in the Austin area click here: COA Updated COVID-19

Diagnosing & Testing

Can anybody get tested for COVID-19?

  • At this time, we are only testing CommUnityCare Health Centers patients only.

How long does it take to get the results, and how will I get them?

  • At this time most results take 2-3 days 

When to seek medical care

Do I need to go to the ER?

  • You should go to the ER if you are experiencing severe shortness of breath, if you're over the age of 60, or have any underlying chronic conditions such as asthma, heart disease or diabetes. 

When should I call my doctor?

  • You should call us if you have fever, dry cough, sore throat, or shortness of breath or if you have been in close contact with a person known to have COVID-19. Please call ahead before you come in so we can get you taken care of without putting you or anyone else at risk at any of our clinics. 


Are there any treatments available for people diagnosed with COVID-19?

  • Not at this time. The recommended treatment is to stay home and avoid contact with others, take cold medications for your symptoms, and rest. 


What is CommUnityCare Health Centers doing to protect patients?

  • Most importantly we are encouraging everyone to call us at 512-978-9015 to schedule a telehealth appointment from the comfort of your home. If you must come into a clinic after speaking with us then, then rest assured that:
    • We are screening anyone entering a CommUnityCare Health Centers clinic for COVID-19, this includes all patients, visitors, employees, contractors and vendors
    • We are isolating potential positive cases to specific rooms that have been designated for COVID-19 testing
    • We continue to disinfect exam rooms and all other clinic areas. This includes surfaces, door handles, grab bars, and stethoscopes
    • We're limiting entry of only those who need to be seen by a provider

How can I protect myself and my family? Please follow the recommendations below:

  • Get vaccinated!
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Wear a face covering ANYTIME you are outside of your household to protect yourself and those around you.  
  • Wash your hands often with soap and water for at least 20 seconds, if soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.