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CommUnityCare remains updated about COVID-19 and will continue to add new information to this page as it becomes available. We recommend preparedness and prevention and are practicing that advice in our clinics with ALL patients, visitors, contractors, vendors, including all of our team members by screening for COVID-19 upon entry to any of our facilities and following all CDC protective measures.
If you are a CommUnityCare patient or you are uninsured and you are sick with a fever, cough and shortness of breath please call our COVID-19 Hotline at 512-978-8775 (Monday-Friday from 8am-5pm). Our medical team will triage all callers and make appropriate recommendations and answer questions related to COVID-19.
Read the latest COVID19 updates from the U.S. Centers for Disease Control and Prevention (CDC) .
Frequently Asked Questions:
What is COVID-19/Coronavirus?
- COVID-19 is a respiratory illness caused by the new coronavirus.
What are the symptoms?
- Most people develop symptoms that include fever, a dry cough, sore throat, few will develop more advanced symptoms such as shortness of breath.
How easily does COVID-19 spread?
- The virus that causes COVID-19 seems to be spreading easily ("community spread") in many geographic areas.Community spread means people have been infected with the virus in an area, including some who are not sure how or where they became infected.
Am I at risk for COVID-19?
- This is a rapidly evolving situation and the risk changes everyday. The Texas Department of State Health Services (DSHS) and the City of Austin are working closely with CDC in monitoring the developing outbreak. For updated information on current cases in the Austin area click here: COA Updated COVID-19
Are children at a higher risk for getting very sick or potentially dying from COVID-19 infection compared with adults?
- No they are not. However, as with other respiratory illnesses, certain populations of children may be at increased risk of severe infection, such as children with underlying health conditions.
Are pregnant women more susceptible to infection, or at increased risk for severe illness, morbidity, or mortality with COVID-19, compared with the general public?
- We do not yet know how pregnant women could be affected by COVID-19.
Diagnosing & Testing
Can anybody get tested for COVID-19?
- We are following the Centers for Disease Control and Prevention (CDC) recommendations. We test individuals with a fever higher than 100.4, dry cough, sore throat or shortness of breath, or who have been in contact with a positive COVID-19 patient that is not part of their household.
Where do I go to get tested if I have fever, dry cough, and suspect COVID-19?
- You may call our COVID-19 Hotline at 512-978-8775 for screening or you can go directly to our drive through testing site located outside of our Hancock Walk In Clinic at 1000 E 41st St. in the parking lot M-F 9am-4pm, and weekends 9am-1pm or at any of our locations in Eastern Travis County, Monday-Friday 9am-4pm, Drive up or Walk up testing is offered at all.
Barbara Jordan Elementary
6711 Johnny Morris Rd, Austin, TX 78724
Austin’s Colony Homeowner’s
Association Amenity Center (ACHOA)
3801 Austin’s Colony Blvd, Austin, TX 78725
Manor Senior High
14832 FM 973, Manor, TX 78653
Southeast Metro Park
4511 Highway 71 E, Del Valle, TX 78617
Barbara Jordan Elementary
6711 Johnny Morris Rd, Austin, TX 78724.
How long does it take to get the results, and how will I get them?
- At this time most results take 3-5 days
When to seek medical care
Do I need to go to the ER?
- You should go to the ER if you are experiencing severe shortness of breath, if you're over the age of 60, or have any underlying chronic conditions such as asthma, heart disease or diabetes. But we ask that you please call us at 512-978-8775 at the first sign of symptoms . This will help limit the spread of the virus in our community, and it will also allow emergency departments to care for patients with the most critical needs first.
When should I call my doctor?
- You should call us if you have fever, dry cough, sore throat, or shortness of breath or if you have been in close contact with a person known to have COVID-19.
Please call ahead before you come in so we can get you taken care of without putting you or anyone else at risk at any of our clinics.
Are there any treatments available for people diagnosed with COVID-19?
Not at this time. The recommended treatment is to stay home and avoid contact with others, take cold medications for your symptoms, and rest.
What is CUC doing to protect patients?
- Most importantly we are encouraging everyone to call us at 512-978-9015 to schedule a telehealth appointment from the comfort of your home. If you must come into a clinic after speaking with us then, then rest assured that:
- We are screening anyone entering a CUC clinic for COVID-19, this includes all patients, visitors, employees, contractors and vendors
- We are isolating potential positive cases to specific rooms that have been designated for COVID-19 testing
- We continue to disinfect exam rooms and all other clinic areas. This includes surfaces, door handles, grab bars, and stethoscopes
- We're limiting entry of only those who need to be seen by a provider
How can I protect myself and my family? Please follow the recommendations below:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick.
- Wear a face covering when you are outside of your household to protect others.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.