Rent/utilities/finances

  • Delayed Evictions in Austin - Effective 4/1/20 landlords in Austin are required to give a “notice of proposed eviction” prior to an eviction notice to renters who are impacted by lost wages due to coronavirus.  This effectively delays the eviction process by 60 days.
  • City of Austin Utilities: “Immediate assistance is available to all our customers.”  Contact Customer Care Contact Center at 512-494-9400.
  • St Vincent de Paul is still helping people with rent/utilities, but they’re doing it all over the phone.  
  • Travis County Family Support Services is also handling all applications for assistance remotely (either through mail or email.)  Clients can call for assistance with this.  Or go to website: https://www.traviscountytx.gov/health-human-services/community-centers
  • Patients should contact their bank about delaying payments on loans in light of COVID-19

Filing for Unemployment

Homelessness

  • ECHO Coordinated Assessment: Complete online screener HERE and receive a call back for interview.
  • Go in person to Sunrise Community Church between 9am-1pm, M-F (earlier is better.) 
    • Address: 4430 Menchaca Rd, Austin, TX 78745.  Phone: 512-444-4673.

Financial Assist – Individual Grants

  • HealthWell Foundation - Assistance with costs associated with delivered food, medication, diagnostics, transportation and telehealth as a result of COVID-19 risk or incidence, up to $250.  Apply Here
  • Restaurant Employee Relief Fund: One $500 grant per person for restaurant workers who have lost wages as result of COVID-19.  Applicants will need to upload documents proving eligibility; see FAQs site for details. Fill out online application HERE. Note: If awarded benefits, the whole process to get a check could take 4-7 weeks.  Eligibility includes:
    • Worked in the restaurant industry for at least 90 days in the past year; and
    • Have had a primary source of income in the restaurant industry for the last year; and
    • Have experienced a decrease in wages/loss of job on or after 3/10/20
  • Bartender Emergency Assistance Program - Applicants will need to upload documents proving eligibility.  Applicants request a specific amount of money for a specific need (i.e. rent, medical bill, etc.)  Grants are paid directly to the recipient with the condition that the recipient provides proof that the funds were used in accordance to the terms of the grant.  If approved, recipients receive grants in 4-6 weeks. Apply Here
    • Eligibility includes:
      • Be a Bartender (employed in serving beverages or otherwise engaged in the production, promotion or distribution of alcoholic beverages) or the spouse or child of a Bartender.  (Some servers may also qualify; see site.)
      • Has performed bartender services not less than one year prior to the application 

Transportation

  • Metro Access – limited schedule.  Pt’s will only be picked up and dropped off between 6am-10:30PM.  There is no online scheduling – must call to schedule or cancel.
  • Capital Metro - Most bus lines are still running, some on a bit of a reduced schedule.  Everyone rides free in month of April.  Riders should enter the back of the bus so drivers are not exposed.
  • Traditional Ride Share Services – Uber and Lyft are still in operation.  Ride Austin has suspended services.

Food – Delivery & Curbside

  • Austin Public Health is providing emergency food deliveries on a limited basis.  Call 512-972-5133 for more information.
  • Travis County Family Community Centers food pantries are open by appointment.  Recipients can visit community centers “as needed” (as often as once per day), however, they will need to call the center beforehand for an appointment.  Someone else can pick up food for them, but this will need to be communicated over the phone at the time the appointment is scheduled  Find a list of community centers here: List of centers
  • Good Apple: Stay Home, Stay Healthy (during COVID only) -Website: Good Apple Foods (English & Spanish)
    • Free home grocery delivery for all adults who are
    • 55 years+
    • Pregnant
    • Have a chronic disease
    • Deliveries are taking about 5-7 days to go out
    • Online application for services at Apply Here or call and leave a voicemail on the hotline: 737-228-3558

Traditional Grocery/Department and Grocery Delivery Services

KEEP IN MIND YOU MAY HAVE TO ORDER +/- 1 WEEK IN ADVANCE

  • HEB Curbside (regular) Fee: Free for First-time users. Service is free or $4.95. 
  • Walmart Pick-Up
  • Favor: Fee is. $7.95 for delivery with $4.95 personal shopper fee
  • Instacart: Fee is free delivery on your first order, $3.99 if order is over $35.00, $7.99 if order is under $35.00 (They also charge 3% fee to the price of each product, 5% service fee and 5% for tip for the driver)
  • Central Texas Food Bank – Most sites have converted to drive-through or appointment only.  Individuals are encouraged to call ahead to confirm that the pantry is still operating.  Find pantries near patient’s address on the Central Texas Food Bank website or pt can call (512) 282-2111.  
  • Metro Access customers age 60+ can get help-at-home kits containing staples delivered to their home via an HEB partnership.  There is a weekly limit of 1 kit per Metro Access customer.  Call 512-369-6050 between 8am-3pm.
  • HEB & Favor Senior Support – Grocery delivery to people over age 60.  Contact the Senior Support Line:  11 a.m. to 3 p.m., seven days a week: 833–397–0080.  You can also place orders at FAVOR DELIVERY SENIOR.  Starting March 30 and for first 30 days, they will waive the fee and instead there will be a $10 tip.  There is a limit of 25 items.
  • AISD Food Assistance during school closures. Click here: AISD Meals (English & Spanish)
    • For all children under age of 19, and their parents/care-givers
    • Includes: breakfast and lunch meals – sometime extra “weekend” package on Fridays
    • Food available until it runs out
    • To receive meals, either the child must be present or the person picking up the meal must provide one of the following forms of documentation at the point of meal service:
    • Official letter/email from school that shows children as enrolled
    • Individual student report cards
    • Attendance record from Parent Portal of school website
    • Birth certificate for children not in school
    • Student ID cards
    • 70 locations in Austin (Curb-side and Bus-Delivery locations) Bus-Delivered Meal – must get out of your car
    • Locations: Click Here
    • Times: Check website above for times and advise to arrive 10 minutes before bus arrival scheduled
    • Can view and track bus delivery – can stay in your car, will put directly in your trunk
    • Times: Monday-Friday, 11:00am-1:00pm
    • Go to website for list of curbside locations as well as a link to a map of all locations: curbside locations

Food – Prepared Meals

  • Austin Baptist Chapel Angel House Soup Kitchen update: giving out sack breakfasts between 9:30-10am and sack lunches between 11am-12:30pm daily.  Address: 908 E Cesar Chavez
  • Austin, Texas 78702.
  • Caritas of Austin Community Kitchen - Sack lunches Monday-Friday 11am-12:30pm.  Address: 611 Neches Street, 78701
  • Central Presbyterian – Sack lunches for women only on Tuesdays at 11am.  Sack breakfasts (men and women) available on Thursdays from 8-9:30am.  Address: 200 E. 8th Street.
  • Victories Ministries Church - Hot meals provided at Victory Ministries church but supplies are VERY LOW. Recommend calling 512-480-9628 to check status before coming. Address: 2300 Canterbury St.
  • Foundation for the Homeless Feed My People – Sack breakfasts on Tuesday/Thursday starting at 6am.  Distribution will be outside on the corner of 13th & Lavaca.
  • Mobile Loaves & Fishes is operating on a reduced schedule but still serving lunch and dinner.  See their website for scheduled stops: Truck Schedule
  • Sunrise Community Church Homeless Navigation Center - Still offering meals weekdays between 9am-1pm.  Address: 4430 Menchaca Rd., 78745

Applying for SNAP (aka Food Stamps)

  • To apply for food stamps, applicants strongly encouraged to apply online.  If no internet access, they can come in to pick up a paper application or call the HHSC to have one mailed to them.  (Reach out to 211 or use this link to find a benefits office in their area.)  Applicants can bring their application back in person with all their documents.  If applicants qualify for emergency food stamps ($0 income or income is < documented expenses) they can bring app and all documents into the office.  They will briefly meet with a caseworker then wait outside for a telephone interview.  Note: current SNAP and Medicaid recipients will have their benefits automatically renewed at this time.
  • Education: Kids home from school
  • AISD campuses are closed but online classes began 4/6/20.
  • Spectrum Student Internet – Providing 60 days of free internet services for households of students of qualifying age with remote education needs and have not subscribed to our internet services within the past 30 days.  Call (855) 243-8892 to sign up. Website: https://www.spectrum.net/support/internet/coronavirus-covid-19-educational-internet-offer
  • Access from AT&T (Discount Internet Access) -  Free internet for first 60 days and then $5/mo or $10/mo thereafter, depending on internet speed.  Eligibility includes: household at or below 135% FPV, on National School Lunch Program, or receiving SNAP (i.e. food stamps.)  To apply and see if address is covered by this service, visit the website or call 855.220.5211 (English) or 855.220.5225 (Spanish.)
  • School Meals: See below for information about AISD student meals

Medication Delivery

  • Walgreens: Free delivery if order is over $35
  • CVS: Many locations are waiving delivery fees due to COVID-19
  • Wal-Mart: Free Standard Delivery (5-7 business days), $8 2nd Day Delivery, $15 Overnight Delivery
  • Telephonic social support for older adults
  • Family Eldercare - Lifetime Connections Without Walls.  Telephone activities program for older adults. Free for low income or $10 fee. https://www.familyeldercare.org/programs/lifetime-connections-without-walls/  To register: call 888-500-6472, download registration form online, or reach out via email rheid@familyeldercare.org.