Coronavirus (COVID-19) FAQs

Last Updated 3/20/2020

(Para información en Español haga click en la caja hacia la parte superior y derecha de la pagina que dice "google translate")

CommUnityCare remains updated about COVID-19 and will continue to add new information to this page as it becomes available. We recommend preparedness and prevention and are practicing that advice in our clinics with ALL patients, visitors, contractors, vendors, including all of our team members by screening for COVID-19 upon entry to any of our facilities and following all CDC protective measures. Please plan ahead as there may be a wait upon entering our facilities. Please also consider limiting who you bring with you to appointments as everyone MUST be screened.

If you are a CommUnityCare patient or you are uninsured and you are sick with a fever, cough and shortness of breath please call our COVID-19 Hotline at 512-978-8775 (Monday-Friday from 8am-5pm). Our medical team will triage all callers and make appropriate recommendations and answer questions related to COVID-19. 

Read the latest COVID19 updates from the U.S. Centers for Disease Control and Prevention (CDC) .

Frequently Asked Questions:

Common symptoms

  • What is COVID-19/Coronavirus?
    • COVID-19 is a respiratory illness caused by the new coronavirus.
  • What are the symptoms?
    • Most people, especially children and those under 60 with no chronic medical conditions, who contract COVID-19 develop very mild symptoms that include fever, a dry cough, and fatigue, few will develop more advanced symptoms such as shortness of breath.

Risk factors

  • How easily does COVID-19 spread?
    • The virus that causes COVID-19 seems to be spreading easily ("community spread") in many geographic areas.
    • Community spread means people have been infected with the virus in an area, including some who are not sure how or where they became infected.
  • Am I at risk for COVID-19?
    • This is a rapidly evolving situation and the risk changes everyday. The Texas Department of State Health Services (DSHS) and the City of Austin are working closely with CDC in monitoring the developing outbreak.
    • For updated information on current cases in the Austin area click here: COA Updated COVID-19
  • Are children at a higher risk for getting very sick or potentially dying from COVID-19 infection compared with adults?
    • Limited reports from China suggest that children with confirmed COVID-19 may have mild symptoms. However, as with other respiratory illnesses, certain populations of children may be at increased risk of severe infection, such as children with underlying health conditions.
  • Are pregnant women more susceptible to infection, or at increased risk for severe illness, morbidity, or mortality with COVID-19, compared with the general public?
    • We do not yet know how pregnant women could be affected by COVID-19. 

Diagnosing & Testing

  • Can anybody get tested for COVID-19?
    • We are following the Centers for Disease Control and Prevention (CDC) recommendations. We test individuals with a fever higher than 100.4, dry cough, fatigue, shortness of breath, and who have been in contact with a positive COVID-19 patient that is not part of their household.
  • Where do I go to get tested if I have fever, dry cough, and suspect COVID-19?
    • Please call our COVID-19 Hotline at 512-978-8775 and we will guide you as to where to go or what to do if you are not at risk. 
  • How long does it take to get the results, and how will I get them?
    • At this time most results take 4-6 days 

When to seek medical care

  • Do I need to go to the ER?
    • No, if you don't have any emergency warning signs. But we ask that you please call us at 512-978-8775 at the first sign of symptoms . This will help limit the spread of the virus in our community, and it will also allow emergency departments to care for patients with the most critical needs first.
  • When should I call my doctor?
    • You should call us if you have fever, dry cough, fatigue, or shortness of breath and you have been in close contact with a person known to have COVID-19.
    • Please call ahead before you come in so we can get you taken care of without putting you or anyone else at risk at any of our clinics. 


  • Are there any treatments available for people diagnosed with COVID-19?
    • Not at this time. The recommended treatment is to stay home and avoid contact with others, take cold medications for your symptoms, and rest. 


  • What is CUC doing to protect patients?
    • We are screening anyone entering a CUC clinic for COVID-19, this includes all patients, visitors, employees, contractors and vendors
    • We are isolating potential positive cases to specific rooms that have been designated for COVID-19 testing
    • We continue to disinfect exam rooms and all other clinic areas. This includes surfaces, door handles, grab bars, and stethoscopes
    • We're encouraging patients to limit visitors to our clinics  
  • How can I protect myself and my family? Please follow the recommendations below:
    • Avoid close contact with people who are sick.
    • Avoid touching your eyes, nose, and mouth.
    • Stay home when you are sick.
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
    • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
    • CDC does not recommend that people who are well wear a face mask to protect themselves from respiratory diseases, including COVID-19. Face masks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to  others. The use of face masks is also crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility).
    • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
    • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.


Download our COVID-19 Educational Flyer in English and Spanish

-  Download the Home Isolation Flyer for Patients in English and Spanish