1000 E. 41st Street, Ste. 925
Austin, TX 78751
Phone: 512-978-9940
Fax: 512-901-9702


Family Medicine

Practice Administrator:
Richard Waite

Walk-In Services for CommUnityCare Patients
CommUnityCare now offers walk-in primary care services at two convenient locations.  We know that sometimes you need prompt attention that can’t wait for a scheduled appointment.  CommUnityCare Hancock and the Southeast Health & Wellness Center were designed to deliver same-day acute care services.  Hancock offers walk-in care seven days a week including holidays and weekends, from 8:00 am to 8:00pm.  Our goal is to provide immediate care services in support of your home clinic by accepting overflow patients. 

Available Services:
Cough, cold or sore throat
Fever or flu symptoms, vomiting
Ear infection
Cuts, bumps and sprains
Twisted or sprained ankle
General wound care
Minor skin rash
Mild asthma
Basic laboratory testing
Minor procedures to include toenail removal
Urinary tract infections
*If you have a significant headache, abdominal pain, bleeding, or suspicion of a broken bone, check with your provider during the day, or go to an emergency room for care.

Who Can Use the Walk-In Services?
Pediatric patients 6 months or older and adult patients may use the services of the walk-in clinic. Services are available to insured and uninsured patients. Please contact your insurance provider to find out if Hancock at CommUnityCare is in your network. 

Clinic Hours:
7:00 am - 8:00 pm, daily (including holidays and weekends) 

Lab Hours: 

Monday-Wednesday 8 am - 7:30 pm, and Sunday 8 am - 4:30 pm (Closed for lunch 12 pm - 1:30 pm)

Lab is closed, Thursday, Friday and Saturday 

How Do I Use the Walk-In Services?
During the Day - Sunday through Saturday
If you are ill or have a minor injury during normal office hours, please contact your CommUnityCare primary care provider.  If that office cannot get you in that day, they will refer you to one of our two walk-in locations. 

Weekends and After-Hours
For after hours or evening illness or minor injury, CommUnityCare patients may go directly to the Hancock office to receive acute care.  Patients are seen on a first-come, first-serve basis.  Our goal is to help you avoid unnecessary trips to the emergency room.

Prescription Benefit for MAP and Sliding Fee Scale Patients

*This clinic does NOT see patients under 6 months of age, please call your pediatrician or family practice provider. 

*This clinic does NOT offer scheduled appointments, perform routine immunizations, physicals or disability paperwork. 

*We do NOT turn anyone away whether they are a CommUnityCare patient or not. 

*If we are at capacity, a nurse will meet with you to see if you need immediate care. 

*If we are not able to see you today, we may be able to schedule an appointment for you at another clinic or will recommend other options.