What is MyChart? | I am an Existing Patient | I am a New Patient
Eligibility/Financial Assistance
Patients
Get in touch. We want to hear from you.
Putting the patient first is our priority. Do you have complaints, feedback and ideas to improve the patient experience? Let us know by emailing our Patient Experience Program Manager at patientexperience@communitycaretx.org.
What is MyChart?
CommUnityCare Health Centers is proud to introduce a new medical record system that will bring many new benefits to you, the patient.
Part of this system is an application called MyChart. This is an easy-to-use secure application that gives you access to your health information. With MyChart, you can view your medications, test results, health summary and immunizations, as well as access other services such as requesting prescription renewals and communicating with your care team.
I am a new patient to CommUnityCare Health Centers.
I am an existing patient of CommUnityCare Health Centers.
CLICK to download Frequently asked questions (en español).
CLICK to download the MyChart Brochure (en español).
Features
Appointment Scheduling
Schedule an appointment or request to have the clinic contact you.
Medication Refills
Ask for a prescription renewal and receive notification when your medications are ready to be picked up at the pharmacy.
Video Visits
Meet with a doctor over video to receive care from the convenience of your home or work.
Test Results
Receive timely notification of results for tests you’ve had done and view test results from the past.
Preventive Care
Keep track of routine care that is due and receive reminders for flu shots and other immunizations, physical exams and preventive care procedures.
Health Summary
View a summary of your current health issues, medications, allergies, immunizations and preventive care all in one place.
Friends and Family Access
Take care of your children and other family members all from one account.
Visit Summaries
View, download, or send a copy of specific visit summaries.
Benefits
Quickly schedule appointments or get medication refills
Make appointments (en español) quick and easy, without having to call us and wait on the phone, and you get your medications refilled online (en español)
Connect with a doctor no matter where you are
Send a message (en español), review test results (en español), talk face-to-face over video (en español), or arrange to follow up with a doctor in person, depending on the level of care you need.
Pay your medical bills online.
View billing statements and make online payments for your medical bills or visit copays through your bank account or credit card.
Signup for MyChart
By Computer
- Go to www.mychart.com/LoginSignup.
- Click on Access MyChart.
- Choose Texas for where you receive care.
- Choose CommUnityCare as your provider.
- Select SignUp to create an account and request an activation code.
CLICK to learn how to request an activation code (en español).
By Mobile Phone
- Go to the App Store or Google Play and download MyChart or go to MyChart.com to setup an account.
- Choose Texas, for where you receive care, or if you are on your phone app, allow current location while using app, then choose CommUnityCare.
- Request an Activation Code. Enter your name, address, email address, and medical record number. Click Submit.
- Once your request is approved, you will receive an email or a letter with your Activation Code and instructions on how to activate your MyChart account.
- If you have any questions, please contact your clinic.
CLICK to learn how to activate your MyChart account (en español).
Existing Patients
Make an Appointment
If you are an established patient and you need to make an appointment, we are now using MyChart, which is part of our new Medical Records system. With MyChart, you do not need to call us to make appointments, check your results, or even communicate with your provider. To log into MyChart and create an account, click HERE. If this is your first time creating a MyChart account, click HERE for step-by-step instructions.
After Hours/Emergencies
If you experience a health problem outside of our regular business hours, our Hancock and Southeast Health and Wellness locations have extended hours for walk-in care. These services are NOT meant for someone experiencing a medical emergency. Hancock is open every day from 8 a.m. to 8 p.m. Southeast Health and Wellness is open Monday through Saturday from 7:15 a.m. to 8 p.m. and is closed on all major holidays.
Hancock is located at 1000 E. 41st St., Suite 925, 512-978-9940
Southeast Health and Wellness is located at 2901 Montopolis Drive, Austin, TX 78741, 512-978-9901
For non-emergency but urgent medical questions when our clinics are closed, you may call our after-hours answering service at 512-978-9000.
Patient Concerns
Patient safety concerns can be reported to The Joint Commission:
- At www.jointcommission.org using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website
- By fax to 630-792-5636
- By mail to Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181
New Patients
Making A First-Time Appointment
If you are interested in becoming a CommUnityCare patient, there are two ways to make your first appointment:
- Online – If you have never been a patient at a CommUnityCare clinic or you have never been to one of our vaccination clinics, click HERE to schedule your first appointment with a CommUnityCare provider. This is the fastest way to schedule an appointment.
- Via Phone – You can call our Patient Navigation Center at 512-978-9015 to be registered in our system and to select the location that will become your medical home. Prior to becoming an established patient, you should speak with an eligibility specialist to determine which programs you qualify for. You can do this by calling our eligibility team at 512-978-8130. Click HERE for more eligibility information.
As a reminder, our primary focus is to serve the uninsured, underinsured, homeless and the most vulnerable. Please keep that in mind when trying to establish care with us. If you seek care at another health center or hospital, please provide them with the name of your CommUnityCare provider and phone number. Click HERE for a listing of our clinics.