MyChart Login

When Your Day Takes a Turn, We’re Here. Try the Video Visit Standby List. 

Camille Evans, Program Manager Telehealth Operations 
February 24, 2026

Some mornings just don’t go as planned. You wake up with a sore throat that wasn’t there yesterday. Your child spikes a fever before school. You check for appointments — and they’re already full. 

We understand. And we’re always looking for ways to make care more accessible when you need it most. That’s why CommUnityCare Health Centers offers the Video Visit Standby List, a flexible option that helps you connect with one of our providers the same day if a last-minute video appointment becomes available. 

What Is the Video Visit Standby List? 

The Video Visit Standby List may be a good option if you need care today, but no same-day appointments are available. This option is designed for established patients who: 

  • Are current patients of CommUnityCare Health Centers 
  • Have an active MyChart account 
  • Have a health concern that can safely be addressed by video 
  • Are available on short notice 

If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. 

The Process is Simple: How It Works 

Getting started is easy. Simply log in to your MyChart account, go to Appointments, select the Video Visit Standby List, and follow the prompts to confirm. That lets us know you’d like to be considered if a same-day video visit becomes available. 

If an appointment opens up due to a cancellation, our team reviews the standby list and reaches out to eligible patients. If we contact you and you’re available, the appointment is yours! 

While joining the list gives you another opportunity to be seen, it’s important to remember that it doesn’t guarantee a same-day visit. Openings depend on last-minute availability and can happen at any time, sometimes with short notice. If we don’t hear back quickly, we may need to offer the appointment to another patient so the time doesn’t go unused. We truly appreciate your flexibility as we work to care for as many patients as possible. 

Video visits are scheduled with the next available provider, which may not be your regular primary care provider, but you can still expect the same quality, compassionate care you know and trust. 

Expanding Access, One Visit at a Time 

The Video Visit Standby List helps fill last-minute openings and allows us to serve more patients each day. It’s one more way CommUnityCare Health Centers is working to improve access and make care easier and more convenient for you. 

If you don’t have a MyChart account yet, sign up today! To get started, CLICK HERE.