MyChart Login

Current Patients

If you are a current CommUnityCare patient, you can make an online appointment using MyChart.

With MyChart you can easily make an appointment online, check your results, and message your provider.

If this is your first time creating a MyChart account, click HERE for step-by-step instructions.

MyChart Login

If you prefer to speak to a patient services representative to make an appointment, please call our Patient Navigation Center at 512-978-9015.

The center has bilingual call agents and translation services, to better serve individuals who prefer a language other than English.

Call: 512-978-9015

If you experience a health problem outside of our regular business hours, our Hancock Walk-In Clinic and Southeast Health and Wellness Center locations have extended hours for walk-in care. These services are NOT meant for someone experiencing a medical emergency. If this is an emergency please dial 911.

For non-emergency but urgent medical questions when our clinics are closed, you may call our after-hours answering service at 512-978-9000.

Patient safety concerns can be reported to The Joint Commission:

  • At www.jointcommission.org using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website
  • By fax to 630-792-5636
  • By mail to Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181

If you are not satisfied with our services, we want to hear from you. CommUnityCare Health Centers welcomes your feedback and suggestions so we can continue to improve the care we provide.

If you wish to file a complaint, you may contact the CommUnityCare Health Centers Patient Complaint Hotline at 512-978-9918.

Filing a complaint will not affect your care. CommUnityCare will not retaliate or discontinue services because you shared a concern.

Texas Medical Board (TMB)

  • Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants, acupuncturists, surgical assistants, medical radiologic technologists, non-certified radiologic technicians, respiratory care practitioners, medical physicists, and perfusionists may be reported for investigation at the following address: Texas Medical Board Attention: Investigations 1801 Congress Avenue, Suite 9.200 P.O. Box 2018 Austin, Texas 78768-2018
  • Assistance in filing a complaint is available by calling the following telephone number: 1-800-201-9353
  • For more information please visit the TMB website at www.tmb.state.tx.us  

 Texas State Board of Dental Examiners (TSBDE)

  • Instructions for submitting a complaint to the Texas State Board of Dental Examiners may be found at the following website:   https://tsbde.texas.gov/complaints/how-to-submit-a-complaint/
  • Complaints are only accepted from an official TSBDE Complaint Form found at the online address above, and may be submitted in the following manners :
    • By email. Email complaints to complaints@tsbde.texas.gov
    • By fax. Fax complaints to 512-649-2732
    • By mail. Mail complaints to:Texas State Board of Dental Examiners Attn: Investigations Division1801 Congress Ave., Suite 8.600 Austin, TX 78701

Texas Board of Nursing (BON)

  • In addition, you may request a complaint form be sent to you by calling the Texas Board of Nursing at (512) 305-6838 or the Health Professions Council Complaint Line at 1-800-821-3205, or you may simply write out your complaint on plain paper.  Your complaint can be mailed to:  Texas Board of Nursing, Enforcement, 1801 Congress Avenue, Suite 10-200 Austin, TX  78701.
  • Complaints to the Texas Board of Nursing may be submitted through their online portal at the following website: https://txbn.boardsofnursing.org/complaint
  • If you are unable to complete a complaint in writing or are a person with a disability and would like to file a complaint you may call (512) 305-6838 for further assistance.  When a verbal complaint is made, the BON will document a person’s responses and complete a complaint intake form. 

Executive Council of Physical Therapy and Occupational Therapy Examiners (ECPTOTE)

  • Complaints to ECPTOTE may be submitted through their online portal at the following website: File a complaint – ECPTOTE Website
  • Complaints may be submitted online, or the completed form may be mailed to: ECPTOTE1801 Congress Ave Ste 10.900Austin, TX  78701
  • You may also call the Health Professions Council hotline (1/800-821-3206 – complaints only) or this agency directly at 512/305-6900.

Texas Department of Licensing and Regulation (TDLR) – Speech Pathology and Audiology