CommUnityCare Health Centers has launched a pilot program introducing EPIC Welcome Kiosks, giving patients a faster, more convenient way to check in for appointments. 

The kiosks allow patients to skip the front desk line and complete the same check-in tasks they would normally do with a registration clerk or through MyChart. From confirming appointments to verifying personal details, patients can now manage their check-in process with just a few taps. 

The first kiosks went live at the CommUnityCare East Austin Health Center and Del Valle Health and Wellness Center in June 2025. Additional locations will be phased in over time as the process is refined, with more clinics expected to adopt the technology later this summer and into the fall. 

EPIC Welcome Kiosk deployments have been shown to reduce patient wait times, improve data accuracy, ease front desk congestion and protect privacy.  

“We hope patients become as comfortable using the kiosks as they are using MyChart,” said Tony Struthers, Director of Special Projects. “As we continue the rollout of our welcome kiosks, front desk staff and community health works will be available to help guide patients through the new check-in process.”  

As patients become more familiar with the kiosks, CommUnityCare operations team anticipates a quicker check-in process and improved clinic flow. The $97,388 pilot investment includes hardware, installation, training, and support to ensure a smooth transition.