Published April 30, 2026

CommUnityCare Health Centers is sharing an important update to help keep you safe and informed about your diabetes care. 

The U.S. Food and Drug Administration (FDA) has issued a Class I recall, the most serious type, for all TRUE METRIX blood glucose meters due to a software issue that may affect how results are displayed.  

TRUE METRIX meters may show an “E-5” error message. According to the FDA, this message can mean two different things: 

• Blood sugar is extremely high (over 600 mg/dL), or  
• There is a problem with the test strip or device 

Because of this, patients may delay care or treat themselves incorrectly, which can lead to serious health risks. 

In some cases, this confusion has been linked to serious outcomes, including dehydration, loss of consciousness, and other complications when treatment is delayed or incorrect. 

What you should do 

You can continue using your TRUE METRIX meter for now. However, if you have access to another blood glucose meter, it is recommended that you use that instead when possible. For your safety, do not change your insulin or other diabetes medications based only on an “E-5” error message. 

Trividia Health is offering free replacements for certain TRUE METRIX® blood glucose meters. You should contact Trividia Health to verify if your meter is affected and to get a replacement. 

If you have an E-5 error and feel unwell: 

• Call 911 or go to the nearest emergency room if symptoms are severe 
• Contact your provider right away, or  
• Call the CommUnityCare Patient Navigation Center at 512-978-9015 

Resources:  

FDA: Blood Glucose Monitor Recall: Trividia Health Issues Correction for TRUE METRIX Blood Glucose Monitoring Systems 

FDA: Risks of Using TRUE METRIX Blood Glucose Monitoring Systems by Trividia Health: FDA Safety Communication 

URGENT: MEDICAL DEVICE CORRECTION – UPDATED Trividia Health Correction for TRUE METRIX Blood Glucose Monitoring Systems (May 1, 2026)