Updated September 15, 2026

CommUnityCare Health Centers is sharing an important update to help keep you safe and informed about your diabetes care. 

The U.S. Food and Drug Administration (FDA) previously classified Trividia Health’s correction for TRUE METRIX blood glucose monitoring systems as a Class I recall due to a software issue involving the E-5 error message. Trividia has since announced that an updated TRUE METRIX Blood Glucose Monitoring System with revised software is expected to be available beginning in September 2026. If you have an affected meter, you may be eligible to receive a free replacement meter directly from Trividia Health.

What You Should Do

• You can continue using your current TRUE METRIX meter unless otherwise instructed by your healthcare provider. Trividia has not directed patients to discontinue use of affected meters.
• Do not change insulin doses or other diabetes medications based solely on an E-5 error message.
• If an E-5 error occurs, retest using a new test strip and follow the instructions provided by your healthcare team.
• Verify whether your meter is affected and register for a replacement meter through Trividia.

Understanding the E-5 Error Message

On affected meters, an E-5 error message may indicate either:

• A blood glucose result above 600 mg/dL, or
• A problem with the test strip, meter, or testing process.
• Because the same error message can represent different situations, patients should not make treatment decisions based on an E-5 message alone.

If You Have an E-5 Error and Feel Unwell

Resources: