Telehealth

CommUnityCare offers telehealth services where you and your loved ones have access to quality care from your home or other convenient locations within the State of Texas through a secure video connection with a provider. With a video visit, you get the same great care—our providers can assess your needs, prescribe medications, and order labs or follow-ups, just like an in-person visit.

Using a video visit is not only convenient and effective, but it also:

Saves you travel time and expense
Allows you to get medical care without taking time off work
No need to find childcare or elder care
Prevents the spread of illness while sitting in a waiting room

Video visits are currently available to new and existing CommUnityCare Health Center patients.

Interpretation services are also available for video visits.

Make a Virtual Appointment

Frequently Asked Questions

Video visits allow your provider to take care of you without you needing to visit their office in person. Instead, you can use the internet on your computer, tablet, or smartphone to connect with your care team online. You can get the medical help you need without leaving your home. It’s a convenient way to connect with your provider virtually!

Many conditions can be treated through a video visit. Some common conditions you can schedule a video visit for are:

Mental health conditions such as anxiety, depression, insomnia, stress and post-traumatic stress disorder (PTSD)
Respiratory infections such as the common cold, flu, sore throat, sinus symptoms and pink eye
Skin conditions such as rashes, acne, eczema, allergies and insect bites
Chronic diseases such as diabetes, hypertension and asthma
Urinary tract infections (UTIs)
Digestive issues such as vomiting, diarrhea, acid reflux and irritable bowel syndrome (IBS)
Musculoskeletal conditions such as back pain and joint pain
Sexual and reproductive health concerns such as birth control consultations
Follow-up appointments for previous diagnoses or treatments

If you have questions about whether a video visit is right for you, please call 512-978-9015 to discuss your scheduling options.
MyChart Video Visit Instruction Sheet

MyChart Video Visit Instruction Video

You can schedule a Telehealth through your MyChart account, by calling 512-978-9015, or ask your care team during an upcoming clinic visit. The patient representative or care team member may suggest an in-clinic visit based on your reported conditions.

Make a Video Visit

You can join your upcoming video visit from anywhere within Texas using any phone, tablet, or computer that has a working microphone, speaker, and camera. You will also need high-speed internet access, 4G, or WiFi for your mobile device or personal computer.

A MyChart account is not required for a video visit, but does help with easy access to your appointment and any related documents. For help creating a MyChart account, please visit our MyChart page. You can also call our Patient Navigation Center at 512-978-9015.

A video visit allows you to discuss medical concerns with your healthcare provider through a secure video connection rather than in-person. During a video visit, providers can assess your needs, prescribe medications, and order labs or follow-ups. Some aspects of an in-clinic appointment, such as hands-on physical exams or lab tests, may not be possible during a video visit. However, your provider can still effectively diagnose and treat many conditions without an in-clinic visit.

Telehealth services are covered by most insurance plans and may have a co-pay similar to an in-clinic visit. Please contact your insurance company to ask about coverage or copays.

Research has shown that clinical video visits can be as effective as in-person appointments for many conditions, especially for follow-up visits and certain types of consultations.

Video visits may not be appropriate for all conditions or situations, such as when experiencing severe symptoms, during emergencies such as chest pain, shortness of breath, or significant pain, or for complex medical cases requiring physical exams or diagnostic tests. Additionally, some patients may prefer or require in-clinic care due to personal preferences or accessibility issues.

For technical support contact MyChart Support Team
Phone: 512-978-8884
Email: CUCMyChartSupport@communitycaretx.org