Telehealth
CommUnityCare offers telehealth services where you and your loved ones have access to quality care from your home or other convenient locations within the State of Texas.
Telehealth visits are currently available to existing CommUnityCare patients.
Interpretation services are also available for telehealth visits.
A video visit is similar to an in-person appointment but done virtually online. You can join your upcoming video visit from anywhere within Texas using any phone, tablet, or computer that has a working microphone, speaker, and camera. You will also need high-speed internet access, 4G, or WiFi for your mobile device or personal computer.
Simply log on to your MyChart account on your mobile device or computer. If you’re not registered, click here to learn more.
Many conditions can be treated through a video visit. Some common conditions you can schedule a video visit for are:
- Mental health conditions such as anxiety, depression, insomnia, stress and post-traumatic stress disorder (PTSD)
- Respiratory infections such as the common cold, flu, sore throat, sinus symptoms and pink eye
- Skin conditions such as rashes, acne, eczema, allergies and insect bites
- Chronic diseases such as diabetes, hypertension and asthma
- Urinary tract infections (UTIs)
- Digestive issues such as vomiting, diarrhea, acid reflux and irritable bowel syndrome (IBS)
- Musculoskeletal conditions such as back pain and joint pain
- Sexual and reproductive health concerns such as birth control consultations
- Follow-up appointments for previous diagnoses or treatments
If you have questions about whether a video visit is right for you, please call 512-978-9015 to discuss your scheduling options.
MyChart Video Visit Instruction Sheet
Telehealth allows your provider to take care of you without you needing to visit their office in person. Instead, you can use the internet on your computer, tablet, or smartphone to connect with your care team online. It includes video visits, secure messaging and telephone visits. With telehealth, you can get the medical help you need without leaving your home. It’s a convenient way to connect with your provider virtually!
For technical support contact MyChart Support Team
Phone: 512-978-8884
Email: CUCMyChartSupport@communitycaretx.org
You can join your upcoming video visit from anywhere within Texas using any phone, tablet, or computer that has a working microphone, speaker, and camera. You will also need high-speed internet access, 4G, or WiFi for your mobile device or personal computer.
You will also need to be a current CommUnityCare patient with an activated MyChart account. For help creating a MyChart account, please visit our MyChart page. You can also call our Patient Navigation Center at 512-978-9015.
Telehealth services are covered by most insurance plans and may have a co-pay similar to an in-clinic visit. Please contact your insurance company to ask about coverage or copays.
A telehealth visit allows you to discuss medical concerns with your healthcare provider through a secure video or messaging connection rather than in-person. Some aspects of an in-clinic appointment, such as hands-on physical exams or lab tests, may not be possible during a telehealth visit. However, your provider can still effectively diagnose and treat many conditions without an in-clinic visit.
Research has shown that clinical video visits can be as effective as in-person appointments for many conditions, especially for follow-up visits and certain types of consultations.
Telehealth visits may not be appropriate for all conditions or situations, such as when experiencing severe symptoms, during emergencies such as chest pain, shortness of breath, or significant pain, or for complex medical cases requiring physical exams or diagnostic tests. Additionally, some patients may prefer or require in-clinic care due to personal preferences or accessibility issues.
You can schedule a Telehealth through your MyChart account, by calling 512-978-9015, or ask your care team during an upcoming clinic visit. The patient representative or care team member may suggest an in-clinic visit based on your reported conditions.