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CommUnityCare Health Centers Enhances Patient Communication with New SMS Service

AUSTIN, TX – CommUnityCare Health Centers is excited to announce an upgrade to its Short Messaging Service (SMS) by adopting the Epic Hello World application. This transition will provide patients with more timely notifications and seamless integration with their electronic health records and communication preferences.  

“CommUnityCare Health Centers implemented Epic systemwide in 2021. Through our continued partnership with Epic, we can now use the SMS application to make health care more accessible and convenient for all patients,” said Shondrea Haroon, CommUnityCare Associate Director of Patient Access. “This new and improved patient communication further removes barriers our patient population often faces and makes information more readily available.” 

As of July 25, 2024, all text messages from CommUnityCare Health Centers will be sent through Epic Hello World using the SMS short code, 65934. Patients who have opted to receive text messages will continue to receive all future communication from the new number.  

Patients who opt-in to receive text messages from CommUnityCare Health Centers receive timely updates including appointment reminders, MyChart alerts, prescription notifications, care management information, educational materials, event updates, and other patient-related messages.  

Patients who wish to start receiving text messages can opt-in or out by texting START/STOP to 65934. Patients can also manage their communication preferences by logging into their MyChart account and navigating to Account Settings > Communication Preferences> Manage Your Subscription. Data rates may apply, depending on a patient’s mobile phone plan.  

About CommUnityCare Health Centers  

Central Texas Community Health Centers, dba CommUnityCare is a 501.c.3 tax-exempt charitable corporation operating a network of twenty-nine federally qualified health centers (FQHCs) in Central Texas. Our mission is to strengthen the health and well-being of the communities we serve. CommUnityCare services are available regardless of insurance status and discounted based on financial means for those with incomes less than 200% of the federal poverty level. For more information, CLICK HERE. 

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CommUnityCare Health Centers Aligns New Brand with Broader Central Health System

Austin, TX – CommUnityCare Health Centers is excited to announce its new brand that aligns with the broader Central Health System. The unified brand aims to better reflect the shared history, mission and commitment to expanding equitable access to health for the underserved communities in Central Texas. The new brand also aims to make it clear to patients, providers, and stakeholders that CommUnityCare Health Centers, Sendero, and Central Health are connected, hopefully making services easier to recognize and navigate. 

“Aligning our brands under a common symbol reflects our long-standing commitment to collaboration,” said Dr. Jaeson Fournier, President and CEO of CommUnityCare Health Centers. “This new visual identity communicates our shared dedication to delivering high-quality health care to all, while also strengthening our collective impact in the community.” 

In 2017, a third-party performance review requested by the Travis County Commissioners Court found that many constituents were confused about the relationship between the organizations in the Central Health system – Central Health, Sendero and CommUnityCare Health Centers. After a pause during the COVID-19 pandemic, the organizations embarked on a rebranding process that involved extensive research and community engagement.  

The new logo features the letter ”C” which stands for central and community. It also features the letter ”H” which stands for health and the internationally recognized health care cross. The new green color palette symbolizes trust, healing and warmth.   

Patients, staff and the community may have started to notice changes throughout CommUnityCare Health Centers and our materials. These changes will slowly take course over the coming months and years including a new logo, new clinic signage and other brand material updates.  

While CommUnityCare Health Centers is aligning their brand with the broader Central Health system, there will be no organizational structure or operational changes. CommUnityCare Health Centers remains a patient majority guided 501.c.3 non-profit and one of the largest federally qualified health center operators in the country. 

“Patients can rest assured there will be no disruption to their health care services provided by CommUnityCare Health Centers,” added Fournier. “Our brand alignment with Central Health and Sendero is a step forward in better recognizing our collective work together to strengthen the health and well-being of the communities we are so privileged to serve.” 

Central Health System Overview:  

  • Central Health is Travis County’s taxpayer-funded hospital district and is responsible for arranging for or providing healthcare services for low-income uninsured Travis County residents. Central Health also administers the Medical Access Program, which covers healthcare costs for eligible Travis County residents with low income.   
  • CommUnityCare Health Centers was established in 2003 as a philanthropic endeavor supporting the City of Austin’ Community Care Services Department’s health centers.  Fast forward to today, CommUnityCare Health Centers is one of the largest federally qualified health center operators in the nation and is co-applicant with Central Health on a US Department of Health and Human Services’ Health Center Program federal assistance award.  
  • Sendero Health Plans, created by Central Health in 2011, markets plans through the Health Insurance Marketplace created by the Affordable Care Act and provides comprehensive coverage for medically complex cases among people with low income through its Premium Assistance Program. 

About CommUnityCare Health Centers  

Central Texas Community Health Centers, dba CommUnityCare is a 501.c.3 tax-exempt charitable corporation operating a network of twenty-nine federally qualified health centers (FQHCs) in Central Texas. Our mission is to strengthen the health and well-being of the communities we serve. CommUnityCare services are available regardless of insurance status and discounted based on financial means for those with incomes less than 200% of the federal poverty level. For more information, CLICK HERE. 

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Help Shape the Future of Sexual Health Services by Joining Our Community Advisory Panel

CommUnityCare Health Centers is excited to announce a transformative initiative aimed at enhancing sexual health services in our community. This new initiative is thanks to a $2.5 million, five-year award from the CDC Enhancing STI and Sexual Health Clinic Infrastructure (ESSHCI). This award signifies a major step forward in addressing the pressing sexual health needs of our community, with a focus on underserved and priority populations.  

At the cornerstone of this initiative is creating a Community Advisory Panel, which will play a role in shaping the future STI and HIV prevention and advising the planning of a new sexual health access point.  

CommUnityCare Health Centers is seeking individuals passionate about promoting sexual health awareness, reducing health disparities, and advocating for the community to join the Community Advisory Panel. Recruitment for the Community Advisory Panel is open now through the end of August 2024. The goal is to have a fully established panel by September 2024.  

We are seeking individuals from priority populations with an emphasis on multi-marginalized people, such as those who are unsheltered or unhoused, and persons of color:  

  • Black/African American community members 
  • Latinx/Hispanic community members 
  • Women 
  • People who identify as LGBTQIA+ 
  • Young adults ages 18-24 
  • People who use drugs 

CLICK HERE to join the CommUnityCare Community Advisory Panel.  

“STIs remain a significant public health issue, disproportionately affecting certain groups within our community. CommUnityCare Health Centers is dedicated to developing innovative strategies to address these health disparities,” said Jael Williams, Sexual Health Program, Care Manager. “By involving community members in the panel, we ensure that the voices and experiences of those most affected by these issues are heard and integrated into the solutions.” 

More information is available on our website, talkactprotect.org. If you have any questions regarding the Community Advisory Panel, please contact us at advisory.panel@communitycaretx.org or call 512-716-7499. 

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CommUnityCare Health Centers Mourns the Loss of Beloved Physician

Dear CommUnityCare Patients,

It is with very heavy hearts that we share the news of the passing of our beloved physician, Dr. Edwin Melendez, earlier this week. 

Dr. Melendez was known for his kindness, humor, medical knowledge and skill. He will be deeply missed by all who knew him — especially his patients and their families, many of whom had received care from Dr. Melendez for more than ten years at William Cannon Health Center, Southeast Health and Wellness Center and Blackstock Family Medicine. 

Thank you for your understanding as we work diligently to ensure that you, and all our William Cannon patients, still receive medical care when you need it. We sincerely apologize if your appointment has been affected. In the coming days and weeks, if you need care, please call 512-978-9015, option 1 to schedule an appointment with another one of our providers at William Cannon. If it is an urgent issue, you may always visit one of our walk-in clinics at the Southeast Health and Wellness Center or Hancock Walk-In Care. While Dr. Melendez is truly irreplaceable, we are working to find a physician who will be able to serve as your dedicated primary care provider for years to come.  

We understand that losing a trusted physician can be difficult, and we are here to support you during this time. If you would like to speak with one of our behavioral health consultants as you process this news, please call 512-978-9015, option 1. Please let us know that you would like to schedule an appointment with the behavioral health team to help process the loss of your physician, Dr. Melendez, and we will be glad to help you. 

A service mass is scheduled at Holy Trinity Church in San Antonio to celebrate Dr. Melendez’s life. His family welcomes patients and families to attend. As we receive more information from Dr. Melendez’s family, we will share additional details via our website, www.communitycaretx.org. 

Providing care for his patients was truly one of the greatest joys of Dr. Melendez’s life. Thank you for being such an important part of it.  

 

Update regarding Dr. Melendez’s Services:

Date and Time: Monday, July 1st at 10 a.m.

Location: Holy Trinity Church

20523 Huebner Rd.

San Antonio, TX 78258

A gathering will be hosted afterward. The family invites all to attend and requests only plants the day of the service, no flowers. 

 

With gratitude, 

William Cannon Family Medicine 

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CommUnityCare Health Centers Continues Diligent Work to Ensure  

Affected Medicaid Patients Renew Coverage 

One year after Medicaid coverage unwinding, patients and health systems across the country continue to feel the effects of continuous Medicaid coverage ending.  

“Patients received a letter in the mail letting them know if they had to go through that recertification process for Medicaid. The problem with that is because we had continuous Medicaid for three-plus years, some folks moved and didn’t get the envelope, others didn’t hear about it, or they didn’t understand why they received the envelope,” said CommUnityCare Chief Operating Officer, Nancy Ban. “So, we had many patients who did not know how to get back on Medicaid.” 

Throughout the pandemic the federal government allowed people to continuously keep Medicaid enrollment as part of the COVID-19 public health emergency. In March 2023, that continuous coverage ended and caused millions of people to lose coverage. As a result, the state of Texas has been at the center of the Medicaid unwinding with more than 2 million enrollees losing benefits. 

According to the HRSA Health Center Program Uniform Data System, nearly 40% of patients at CommUnityCare Health Centers receive services using Medicaid coverage. Due to the end of the continuous coverage, nearly 15,000 patients throughout the Federally Qualified Health Center were disenrolled from Medicaid.  

Today, CommUnityCare Health Centers continues to diligently ensure its patients can access high-quality healthcare at its health centers.  

“We’ve been calling patients to confirm their appointments, informing them of documents that need to be submitted, and making sure that they’re updating information, “said CommUnityCare Financial Screening Specialist, Marisol Garcia. 

Ban adds that all Medicaid patients have received direct communication about continuous coverage ending, all front desk staff have been prompted with how to help patients, and extended weekend hours have been offered with financial screeners to help patients reenroll.  

CommUnityCare Health Centers is also utilizing a third party named Resource Corporation of America and a partnership with Foundation Communities to help reenroll patients that it has been unable to reach.  

“It is essential that our patients have coverage, even though we do not turn any of our patients away, we want to set up our patients for success even outside of our four walls,” added Ban. “We make sure that if our patients are not able to get on Medicaid for whatever reason, we have other options for them and our financial eligibility specialists can help them with receiving other assistance options,” added Ban.  

For more information about renewing your Medicaid coverage, click here. 

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CommUnityCare Health Centers and Central Texas Food Bank 

Partner Up to Feed Families 

At CommUnityCare Health Centers, we understand the impact that proper nutrition has on the health and well-being of the communities we serve. That is why access to food is a fundamental determinant of health. Adequate access to nutritious food can support better management of chronic conditions, improve overall health and even reduce the risk of developing certain diseases.  

CommUnityCare Health Centers is proud to partner with the Central Texas Food Bank Mobile FARMacy program. The FARMacy program makes it possible for healthcare providers at CommUnityCare Health Centers to ‘prescribe’ nutritious food. Patients are able to access a mobile FARMacy pantry while accessing medical care at a CommUnityCare Health Center location and easily shop for nutritious food that meets USDA MyPlate standards.  

“We pride ourselves on having a one-stop-shop and providing our patients with social resources along with the other services in our health centers. So, our partnership with Central Texas Food Bank has been fantastic and we’re able to provide services to our patients while they’re in the clinic. We were able to serve 961 distinct individual patients, whose total households include nearly 1500 people,” said Clarissa, Manager of Community Health Social Services at CommUnityCare Health Centers. 

This collaboration is not just about distributing food; it’s a testament to the power of collective action in addressing the multifaceted challenges faced by the community. “It has been amazing to connect our patients with what they need, not just within a clinical setting, but also health care, transportation, we’re overcoming a lot of barriers within this partnership,” explains Clara Ann, Community Engagement Lead at CommUnityCare Health Centers. “It’s a symbol of empowerment, offering patients the independence to choose their groceries and reclaim control over their health.” 

To make this program a success, CommUnityCare Community Health Workers and Care Management team members connect with patients and prospective new patients by helping them learn about the free food program, assisting with grocery shopping and helping patients with transportation. This temporary program ran from October 2023 through May 2024 but is a testament to bringing communities together. CommUnityCare Health Centers is excited to partner with Central Texas Food Bank in future endeavors and grow a healthier, resilient community.  

Excerpts from this article were made possible through collaboration with the Central Texas Food Bank.

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CommUnityCare Health Centers Recognized as “LGBTQ+ Healthcare Equality High Performer” by Human Rights Campaign Foundation 

CommUnityCare Health Centers proudly announces its recognition as an “LGBTQ+ Healthcare Equality High Performer” by the Human Rights Campaign Foundation (HRC). The designation was awarded in the 16th annual Healthcare Equality Index (HEI), released this week. A record 1,065 healthcare organizations participated in the 2024 HEI survey and scoring process, with 462 receiving the prestigious “LGBTQ+ Healthcare Equality High Performer” distinction. 

“We are honored to receive the ‘LGBTQ+ Healthcare Equality High Performer’ designation from the Human Rights Campaign Foundation,” said Jaeson Fournier, President and CEO of CommUnityCare Health Centers. “At CommUnityCare, we are dedicated to providing inclusive healthcare services to all members of the LGBTQ+ community. This recognition reaffirms our commitment to creating a welcoming and supportive environment for LGBTQ+ patients and their loved ones. As we celebrate this achievement, we remain steadfast in our mission to eliminate disparities and ensure equitable access to healthcare for the communities we serve.” 

CommUnityCare Health Centers has long been a champion for individuals who have historically lacked access to a medical home by fostering inclusive health spaces tailored to the needs of the diverse communities served in Central Texas. During its HEI journey, CommUnityCare thoroughly reviewed and revised policies, procedures, and practices related to both LGBTQ+ patients and staff. 

To ensure that every aspect of the care experience is inclusive and mindful of the unique health challenges of LGBTQ+ community members, CommUnityCare formalized practices around demographic data collection, including gender identity and sexual orientation. This allows for accurate assessment of health disparities and ensures that patients receive a positive, affirming experience with healthcare providers who respect their preferred name and pronouns. 

As a 2024 Top Workplace USA awardee, CommUnityCare Health Centers remains committed to cultivating a safe and inviting workplace. The organization reviewed and revised its HR-related policies, including benefits, leave, and workplace safety. Additionally, CommUnityCare created a comprehensive guide for employees seeking support during their gender-affirming journey, ensuring company policies are cognizant of the lived experiences of LGBTQ+ employees and their loved ones. 

This recognition by the Human Rights Campaign Foundation solidifies CommUnityCare Health Centers’ dedication to providing equitable healthcare services and creating a safe environment for LGBTQ+ patients and staff. The organization remains focused on delivering fully inclusive care and eliminating disparities in the communities it serves. 

  

About CommUnityCare Health Centers 

Central Texas Community Health Centers, dba CommUnityCare Health Centers is a 501.c.3 tax-exempt charitable corporation operating a network of twenty-eight federally qualified health centers (FQHCs) in Central Texas. Our mission is to strengthen the health and well-being of the communities we serve. CommUnityCare Health Center services are available regardless of insurance status or household income. For more information visit communitycaretx.org. 

  

About the Human Rights Campaign Foundation’s Healthcare Equality Index 

The Healthcare Equality Index is an annual survey conducted by the Human Rights Campaign Foundation to evaluate and recognize healthcare facilities that demonstrate a commitment to equitable and inclusive care for LGBTQ+ patients and staff. For more information, visit hrc.org/resources/healthcare-equality-index. 

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Celebrating Nurses’ Week: Honoring the Pillars of Healthcare

Each year from May 6th to May 12th, we observe Nurses’ Week, a time dedicated to recognizing the invaluable contributions of nurses across the nation. The theme chosen by the American Nurses Association for 2024, “Nurses Make the Difference,” aptly highlights the critical role nurses play in enhancing our lives through various capacities.
 
At CommUnityCare Health Centers, this theme resonates profoundly as it reflects the broad spectrum of essential services our nurses provide. Their roles extend beyond traditional care to include health promotion, education, disease prevention, emergency response, and advocacy for health equity—particularly for vulnerable populations.
 
This year is especially significant as it marks the 22nd consecutive year that nurses have been named the most honest and ethical professionals in the Gallup poll. Such recognition underscores the trust and respect that nurses command in our society.
 
Nurses’ Week also provides an opportunity to celebrate the historical achievements within the nursing profession. One notable figure is Brigadier General Hazel Johnson-Brown, a trailblazer who became the first Black female general and the first Black chief of the United States Army Nurse Corps. Despite encountering racial barriers in the 1940s, she pursued her passion for nursing and later made significant contributions to the field, including her role as the director of the Walter Reed Army Medical Center and her impactful work at George Mason University, where she helped establish the Center for Health Policy, Research, and Ethics.
 
Brigadier General Johnson-Brown’s legacy continued beyond her passing in 2011, with the U.S. House of Representatives honoring her with a Joint Resolution for her dedication to the nursing profession and the U.S. Army.
 
As we celebrate Nurses’ Week, let us extend our heartfelt gratitude to all the nurses at CommUnityCare, whose daily commitment and dedication reflect why they remain the most trusted professionals. To my colleagues, I urge you to take a moment this week to express your appreciation for the nurses’ tireless efforts in advancing care and services for our organization and community. Their dedication not only supports the health of individuals but also strengthens the entire healthcare system, proving that indeed, “Nurses Make the Difference.”

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Opioid Overdose Surge in Austin: Safety Tips and Resources

In the last few days, Austin has faced an alarming spike in opioid overdoses, with more than 50 cases reported across the area, including eight deaths. This surge has prompted a staggering 1000% increase in overdose emergency calls in one day. Early investigations point to the presence of high potency synthetic opioids (HPSOs), such as fentanyl, in substances being sold illegally as benzodiazepines like Valium, Klonopin and Xanax. Additionally, there are concerns about HPSO contamination of synthetic cannabinoids (“K2 or Spice”) and stimulants like amphetamines, cocaine, and methamphetamine. 

Whether you or someone you know is using these substances, it’s important to understand the fundamentals of overdose prevention and know where to find resources for assistance. 

“While this surge has thus far been limited to adults, it is important for families and communities to talk across all age groups about ways to stay safe. In this environment, experimentation can be deadly,” said Dr. Nicholas Yagoda, Chief Medical Officer for CommUnityCare. “The victims this week span all demographics – age, housing status, gender, race, ethnicity, and geography. Our entire community is at risk.” 

Here are some essential tips to help keep yourself and others safe:

  1. Don’t Use Alone: If possible, avoid using substances alone. Having someone with you can provide crucial support in case of an overdose. Consider reaching out to the Overdose Prevention Hotline at 1-800-972-0590 or using the Brave App for additional assistance.
  2. Start Low, Go Slow: When using substances, start with a small dose and gradually increase if necessary. This can help reduce the risk of overdose.
  3. Stagger Doses: If you’re using with a friend, consider staggering your doses. This means taking turns and giving each other time between doses to monitor for any adverse reactions.
  4. Avoid Mixing with Other Downers: Mixing substances like opioids with alcohol or other depressants can increase the risk of overdose. Stick to one substance at a time and avoid combining them.
  5. Be Cautious After a Break: If you haven’t used substances for a few days or more, be extra careful when starting again. Your tolerance may have decreased, increasing the risk of overdose.
  6. Use Fentanyl Test Strips: These strips can help identify the presence of fentanyl in substances, allowing you to make informed decisions about use.
  7. Carry Naloxone: Naloxone is a life-saving medication that can reverse opioid overdoses. Make sure to always carry it with you and learn how to use it effectively.
  8. Access Naloxone: Naloxone is available for free at Narcan in Case of Emergency (NICE) vending machines located at various locations across Austin. Additionally, with a MAP card, you can obtain naloxone for free at any HEB or CommUnityCare pharmacy in Travis County.
  9. Seek Help: If you or someone you know is struggling with drug use, don’t hesitate to seek help. The CommUnityCare Addiction Medicine Clinic is available to provide support and assistance. You can call them at 512-978-9401 or visit the Southeast Health and Wellness Center during walk-in hours from 8:00 a.m. until 10:00 a.m., Monday through Friday.

In these challenging times, it’s important for us to come together as a community and support each other. By staying informed and taking proactive measures, we can help prevent overdoses and save lives. Remember, your safety and well-being are our top priorities. 

Stay safe, Austin. 

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CommUnityCare Health Centers Expands Health Care Access in Eastern Travis County 

CommUnityCare Health Centers and Central Health have long recognized the need to expand health care delivery to the Eastern Crescent in Travis County. As part of this ongoing effort, CommUnityCare Health Centers will transition its in-person medical mobile services at Creedmoor Community Center and Barbara Jordan Elementary School to brick-and-mortar locations. This change of service will allow CommUnityCare Health Centers to expand its services and effectively serve its patients.

In 2018, Central Health purchased a Recreational Vehicle (RV) that has since been operated as a medical mobile clinic by CommUnityCare Health Centers. The medical mobile clinic has helped meet access to healthcare needs, while plans were made to build brick-and-mortar clinics in Hornsby Bend, Del Valle and Colony Park.  

CommUnityCare services at the mobile clinic and a temporary modular clinic in Hornsby Bend have served as a bridge while plans for new Eastern Crescent clinics were developed. Eastern Travis County celebrated the opening of the new Central Health Hornsby Bend Health and Wellness Center in Fall 2023. In December 2023, CommUnityCare Health Centers began providing patients in Hornsby Bend with family medicine, women’s health and lab services three days a week and has experienced a strong patient demand since opening. The Del Valle Health and Wellness Center is also expected to open in late 2024.  

Patients can expect the following with the new change of service:  

  • Increased services at Hornsby Bend Health and Wellness Center from 3 to 5 days. 
  • A total of 84 new appointment slots each week in the Eastern Crescent. The mobile clinic could see 13 patients a day, while a brick-and-mortar clinic can service 24 patients a day.  
  • A telehealth kiosk and CommUnityCare staff member (non-provider) will rotate at Barbara Jordan Elementary School to help patients navigate telehealth services or connect them with the appropriate resources. CommUnityCare leadership is evaluating whether the same setup can be done at Creedmoor Community Center, in the interim a medical assistant or community health worker will remain available on-site during the transition period.  
  • In person access will continue at Northeast Resource Center as Central Health and CommUnityCare Health Centers continue to plan for a Colony Park Health Center.   
  • For patients with limited transportation options, CommUnityCare Health Centers will continue to offer transportation assistance through its partnership with Lyft and zTrip.  
  • All patients recently seen have been made aware and future Creedmoor appointments have been scheduled at other CommUnityCare Health Center locations.  

The Hornsby Bend Health and Wellness Center has served as a backup location for mobile clinic services when the RV is out of service. In the past two years, the RV has had more than 75 days where it was out of commission due to needed repairs and intermittent availability of a CDL driver. The RV is also approaching the end of its life making it increasingly difficult to obtain parts for timely repairs.  

Central Texas is growing rapidly, as has demand for the services provided by CommUnityCare Health Centers. In 2023, CommUnityCare Health Centers served a record number of more than 134,000 unique patients and demand continues to grow. CommUnityCare Health Centers, in partnership with Central Health, is part of an expanding safety net health care system, with a goal of improving the health and well-being of the communities it serves.  

For more information about the CommUnityCare Health Center realignment journey, click here.